Shipping Policy

Shipping Policy

Thank you for shopping with DESIGNS BY HIRU . We are committed to ensuring your order is delivered to you promptly and efficiently. Please review our shipping policy outlined below:

1. Processing Time:

  • Orders are typically processed within 3-4 business days after payment confirmation, excluding weekends and holidays.
  • Also, keep in mind that it takes between 48-72 hours for each resin art to fully dry once I make it. So, any custom orders cannot be shipped right away and will take an additional 1-2 days if vinyl text is added.
  • If you want to give me a bunch order, please give me some time.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during such times.

2. Shipping Methods:

  • We offer several shipping options to accommodate your needs. These may include standard shipping, expedited shipping, and international shipping.
  • Shipping methods and carriers may vary depending on your location and the size/weight of your order.
  • You will be provided with tracking information once your order has been shipped, allowing you to monitor its progress.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order, the shipping method selected, and your location.
  • To determine the exact shipping cost for your order, please proceed to checkout and enter your shipping address. The shipping cost will be displayed before you finalize your purchase.

4. Estimated Delivery Time:

  • Estimated delivery times vary depending on your location and the shipping method chosen.
  • Domestic orders typically arrive within 3-7 business days after shipment, while international orders may take longer.
  • Please note that unforeseen circumstances such as customs delays or extreme weather conditions may impact delivery times. We appreciate your understanding in such situations.

5. Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to their size, weight, or contents. These restrictions will be clearly outlined on the product page.
  • We currently do not ship to P.O. boxes. Please provide a physical address for delivery.

6. International Shipping:

  • For international orders, please be aware that additional customs duties, taxes, and fees may apply upon delivery.
  • These charges are determined by the customs agency of your country and are the responsibility of the recipient.
  • We recommend contacting your local customs office for more information on potential charges before placing your order.

7. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing tracking information.
  • You can track the status of your order by entering the provided tracking number on our website or the website of the respective carrier.

8. Order Changes or Cancellations:

  • If you need to make any changes to your order or cancel it after it has been placed, please contact our customer service team as soon as possible.
  • We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes may no longer be possible.

9. Missing or Damaged Items:

  • In the rare event that your order arrives with missing or damaged items, please contact our customer service team within 48 hours of receiving your order.
  • We will work with you to resolve the issue promptly, whether through a replacement, refund, or store credit.

10. Contact Us:

  • If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer service team.
  • You can reach us via email at DESIGNSBYHIRU@GMAIL.COM or by filling out the contact form on our website.

Note: This shipping policy is subject to change without prior notice. Please refer to this page regularly for any updates or amendments.